Abbott Press Bookstore FAQs

Books Sales and Ordering

Ordering

Authors

Shipping


Book Sales and Ordering

Ordering

I am an author. How do I order copies of my own book?
Authors should call (866) 697-5310 to order books at their discounted author price.

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I am a retailer. How do I place a book order?
As a retailer, you can order books at a discounted price through Abbott Press. To gain retailer validation and order books at a discounted price, call (866) 697-5310 and follow the prompts. A retail sales consultant will help you validate your retailer status and place your order(s).

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I am a customer. How do I place a book order?
Customers can place book orders by calling (866) 697-5310.

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Who can I call to place a volume book order?
If you need to place a volume book order you may contact the book sales team at (866) 697-5310.

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What forms of payment do you accept?
We accept payment using Visa, MasterCard, Discover and American Express cards. To avoid the long delays that often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

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What is the return policy?
Print-on-demand orders are non returnable and non refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the book sales department at (866) 697-5310 immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

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How can I redeem a book sales promotion I heard about in an email or phone call?
Most book sales promotions over the phone, when you call the Abbott Press book sales team at (866) 697-5310 to place your book order.

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How do I sideload my Mobi e-book file onto my Kindle Fire?
Sideloading Kindle Fire with access to a computer (easiest):

  1. Using a mini USB to USB cord, connect the Kindle Fire to a computer.
  2. Download the e-book file on your computer.
  3. Using a file explorer program, open up the Kindle (will show as a temporary drive). Also open the folder on the computer with the file.
  4. Drag the e-book file from the computer to the Kindle Fire Books directory.
  5. Follow your computer’s procedure for disconnecting peripheral devices. The book will now be available in the Kindle Fire’s “Books” tab.

Sideloading using only the Kindle Fire:

  1. Download the e-book file to the Kindle Fire using either the browser or via email.
  2. Download and install a file explorer program, such as ES File Explorer from Amazon APP market (it’s free).
  3. Using the file explorer find the book file (it will be in the main Kindle directory) and copy it (press and hold the icon until the sub-menu pops up).
  4. Go to the “Books” folder.
  5. Paste the file (with ES Explorer you will need to select “Operations,” then hit paste).
  6. Power Kindle Fire off and back on.
  7. Book should be in the Books tab.

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 How do I load a Kindle device or Kindle App with a MOBI file via Send-to-Kindle?

You and your approved contacts can send documents to your registered Kindle devices, free Kindle reading applications, and your Kindle Library in the Amazon Cloud by emailing them as an attachment to your Send-to-Kindle email address. Your Send-to-Kindle email address is a unique email address assigned to each of your Kindle devices and free Kindle reading applications upon registration.

How to send a document to your Kindle:

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Authors

How do I receive my author discount?
Authors should call (866) 697-5310 to order books at their discounted author price from the Abbott Press book sales team. The author should have his or her Customer ID number ready to receive the discount.

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Can I get a special discount for ordering multiple copies?
Please refer to the charts below to determine the discount levels for volume book orders.

 

SOFTCOVER DISCOUNTS

Book Quantity

Discount*

1-24

30%

25-49

35%

50-99

40%

100-249

45%

250-499

50%

500-999

55%

1,000-1,999

60%

2,000+

Call for a Quote

 

HARDCOVER/COLOR DISCOUNTS

Book Quantity

Discount*

1-24

20%

25-49

30%

50-99

35%

100-249

40%

250-499

45%

500+

50%

* Orders must be for a single title, same print format and shipped to single address; we cannot accommodate mix-and-match orders. All volume discount orders must be prepaid, and shipping charges are not included. Author purchases do not generate royalties and are non returnable.These purchases do not include author event discount purchases.

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Shipping

How can I track my order?
Email confirmation will be sent at the time of shipping to your email address on file. This shipping confirmation will allow the user to track purchases online.

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What are the new shipping timelines?
Shipping timelines and options are one of the much improved features of the bookstore. We have introduced a new print-on-demand routing system that will drastically decrease shipping times. We also offer customers more varied and economical shipping options.

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Who can I contact if I have a question that is not answered here?
If you have any additional questions about the bookstore, contact customer support at (866) 697-5310 or by email at customersupport@abbottpress.com.

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